1- Do I need an account to place an order?

No you don’t need an account to place the order.

2-How do I receive an email for updates on new arrival and promotions?

Stay informed of new arrivals, trends, and exclusive promotions by sending us a whatsapp massage asking for your number to be saved for any offers

3-How do I place an order on your site?

Placing an order is easy at Ganashkw.com Here’s how:

-Click on the desired style.

 -Select the size and color of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout

-Enter your address and payment information. Once your purchase is done, you will receive a Whatsapp massage with the confirmation and tracking number of your order and tracking company link to easily track your order.

4- Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our model sketch. You can easily find the item measurements information in cm for each style.

5- Can I cancel, exchange, or return my order?

We work with (24 HOUR EXCHANGE AND REFUND POLICY) further information on canceling an order can be found in our Return & Refunds Policy.

6- can I make changes to my order?

You can contact us via whatsapp and send us your order number if and only if the order is still not dispatched.

7-Will my details stay safe?

We keep your data private and confidential and only give it out with your consent or is needed for legal purposes. For further details, please see the Farfetch Privacy Policy.  

 

8-How much will I be charged for shipping?

If shipping out of Kuwait, you will be charged 10 KWD for the first item, and 5 KWD for each additional items. If inside Kuwait, the delivery charge is 3 KWD.

9-When will I receive my item, and how can I track delivery?

As soon as the payment has proceeded, you will receive a whatsapp massage within a few days with the tracking number, and a link to the shipping company to easily track your order. 

Delivery approximately takes

Kuwait from 1-2 days.

GCC countries 5 working days. 

10-Will I need to pay taxes and duties?

Ganash Boutique is not responsible for any taxes or duties applicable to the shipments you will receive, so you may have to pay some taxes and shipment clearance to your country when receiving the shipment.